Terms

1Who we are

CancelMyCharge is run by Robustus AI - FZCO, a company registered in the IFZA free zone, Dubai, United Arab Emirates (licence number 93196). Our address is DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates.

2What we do

We read your parking charge, check it against the law and the parking industry's rules, and write appeal letters for you to send: first to the parking company, then to POPLA or IAS if the parking company rejects it. You send the letters yourself.

We're a letter-writing service, not a law firm, and we don't give legal advice from a solicitor. You can always appeal yourself for free.

3What we don't do

We stop at POPLA or IAS. We don't handle court claims, council or TfL Penalty Charge Notices, or hire and lease vehicles. If you get a letter before claim, reply within 30 days. If you get court papers, respond within 14 days. Don't ignore either. We don't handle court, so get free advice from Citizens Advice or the MoneySavingExpert forum straight away.

4Our fee

We charge £12 only if your parking charge is cancelled. You save a card before we write your first letter. Nothing is charged at that point.

If they reject your appeal, or you decide to pay them, upload their letter or your receipt on your case page and you owe us nothing. If we haven't had either within 60 days of your letter (90 days for a POPLA or IAS appeal), we treat the charge as cancelled and take £12 from your saved card. We email you 30 days and 7 days before that date. If you're still waiting to hear back, you can move the date back 30 days, once at each stage.

If we charge you and you then show us a rejection, a payment receipt or a later demand for the same charge, we refund the fee.

5Your right to cancel

You normally have 14 days to cancel a contract made online. You can cancel any time before we write your first letter, and you owe nothing. Because you ask us to write it straight away, your right to cancel ends once that letter is written.

6Your part

Check the details we read from your notice and answer our questions truthfully: the letter relies on them. Only upload genuine documents. If a document you upload isn't genuine, the fee is due as if the charge had been cancelled.

7No guarantee

The parking company, POPLA and IAS make their own decisions. We can't promise any appeal will succeed. That's why you only pay if it does.

8If we get something wrong

We'll write your letters with reasonable care and skill. If we fall short, tell us and we'll rewrite the letter free, or refund any fee you've paid us for that charge.

Our total liability to you for any one parking charge is limited to £12. We're not responsible for the parking charge itself or for decisions made by the parking company, POPLA, IAS or a court.

Nothing in these terms limits anything the law doesn't allow us to limit, such as liability for fraud, or affects your legal rights as a consumer.

9Your details

We keep the details of your case to write your letters, send you reminders and take the fee. Your card details are held by Stripe, not by us. We don't keep the documents you upload, only what we read from them. Our privacy notice has the details.

10Complaints and the law

If you're unhappy, email us and we'll reply within 14 days. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.